Customer Service Supervisor

Recruitify_HR; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment firm in Metro Manila is looking for a Customer Service Manager to oversee daily operations and ensure high-quality service delivery. The ideal candidate will have a diploma, experience in the BPO sector, and skills in training, scheduling, and problem-solving. Responsibilities include managing staff, resolving issues, and implementing improvements based on customer feedback. This position offers an opportunity to lead a dedicated team in a fast-paced environment.

Qualifications

• 0–2 years of experience in the BPO sector.
• Ability to train and support staff in customer service roles.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily customer service operations.
• Train and mentor customer service representatives.
• Resolve customer issues and complaints efficiently.
• Analyze customer feedback for service quality improvements.
• Manage scheduling and staffing during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Education

Diploma in a relevant field

Job description

Description

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years in BPO sector
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
• Responsibilities and Duties: Ability to train and support staff in customer service roles
• Qualities and Traits: Strong leadership and interpersonal skills