Customer Service Supervisor

E-Tur Local Manpower Services; Lapu-Lapu; On-site; PHP 279,000 - 390,600; Full time

Job summary

A local staffing agency in the Philippines seeks a Customer Service Supervisor to oversee daily operations and ensure high-quality service delivery. The ideal candidate will train and mentor representatives while resolving customer complaints effectively. Required qualifications include a diploma in Business Administration and 0-2 years of experience in customer service or supervisory roles. Strong interpersonal skills and a solid work ethic are essential for success in this role.

Qualifications

• 0–2 years of experience in customer service or supervisory roles.

Responsibilities

• Oversee daily operations of the customer service department.
• Train and mentor customer service representatives.
• Resolve customer complaints effectively.
• Monitor performance metrics and prepare reports.
• Collaborate to improve service processes.

Skills

Sales Pitching

Interpersonal Skills

Call Centre Experience

Team Player

Problem Solving

Strong Work Ethic

Technical Skills

Education

Diploma in Business Administration or related field

Job description

Description

• Oversee daily operations of the customer service department to ensure high-quality service delivery.
• Train, mentor, and support customer service representatives to achieve their performance goals.
• Resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
• Monitor performance metrics and prepare regular reports on service efficiency and customer feedback.
• Collaborate with other departments to improve service processes and enhance the customer experience.

Requirements

• Educational Qualifications: Diploma in Business Administration or related field.
• Experience Level: 0–2 years in customer service or a supervisory role.
• Skills and Competencies: Strong Sales Pitching and Closure skills.
• Skills and Competencies: Excellent Interpersonal Skills.
• Skills and Competencies: Experience in Call Centre environments.
• Qualities and Traits: Strong Team Player and Problem Solver.
• Qualities and Traits: Demonstrates a Strong Work Ethic and Technical Skills.