Customer Service Supervisor

Gratitude Philippines; Pampanga; On-site; PHP 500,000 - 800,000; Full time

Job summary

A leading customer service provider in Pampanga is looking for an experienced manager to oversee daily operations of their customer service team. The ideal candidate will have a Bachelor's degree and 2–5 years of experience in customer service roles. Responsibilities include training staff, developing service policies, and resolving escalated complaints. Strong proficiency in English and excellent problem-solving skills are essential for this role, which promises a dynamic work environment.

Qualifications

• 2–5 years of experience in customer service roles.
• Ability to handle multiple tasks and work under pressure.
• Team player with effective leadership skills.

Responsibilities

• Oversee daily operations of the customer service team.
• Develop and implement customer service policies.
• Train and mentor staff to improve performance.
• Address escalated customer complaints.
• Monitor team performance metrics.

Skills

Proficiency in English

Strong problem-solving abilities

Excellent interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Oversee daily operations of the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to improve performance and customer satisfaction.
• Address and resolve escalated customer complaints and issues.
• Monitor team performance metrics and report on results to management.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2–5 years of experience in customer service roles.
• Skills and Competencies: Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
• Qualities and Traits: A team player with effective leadership skills and a customer-focused mindset.
• Responsibilities and Duties: Proven ability to handle multiple tasks and work under pressure.