Customer Service Supervisor

Recruitify_HR; Angeles; On-site; PHP 360,000 - 600,000; Full time

Job summary

A customer service company in Pampanga, Angeles, is seeking a Customer Service Supervisor to oversee daily operations, train and mentor staff, and enhance service quality. The ideal candidate should have a diploma in a relevant field and 0-2 years of experience in the BPO sector. Strong leadership and customer service skills are essential for this role. The company aims to ensure high-quality service delivery and effective problem resolution.

Qualifications

• 0–2 years of experience in the BPO sector is required.
• Strong leadership and interpersonal skills are essential.
• Skills: Proficiency in English, excellent customer service, scheduling, and problem-solving.

Responsibilities

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives on best practices.
• Resolve customer issues efficiently and implement improvements.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Education

Diploma in a relevant field

Job description

Description

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years in BPO sector
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
• Responsibilities and Duties: Ability to train and support staff in customer service roles
• Qualities and Traits: Strong leadership and interpersonal skills