Customer Service Supervisor

Gratitude Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Metro Manila is seeking a Customer Service Supervisor to oversee operations and ensure high-quality service delivery. The role involves training staff, resolving customer issues, and analyzing feedback to enhance service quality. Candidates should have a diploma in a relevant field and 0–2 years of experience in the BPO sector, along with strong skills in English and customer service. This position offers an opportunity to manage and mentor customer service teams while ensuring effective scheduling and problem-solving.

Qualifications

• 0–2 years experience in the BPO sector.
• Ability to train and support staff in customer service roles.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily customer service operations for high-quality service delivery.
• Train and mentor customer service representatives on best practices.
• Resolve customer issues and complaints efficiently.
• Analyze customer feedback and implement service quality improvements.
• Manage staffing for adequate coverage during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Education

Diploma in a relevant field

Job description

Description

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years in BPO sector
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
• Responsibilities and Duties: Ability to train and support staff in customer service roles
• Qualities and Traits: Strong leadership and interpersonal skills