Customer Service Supervisor

Brethren International Resources Staffing Inc.; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A reputable staffing agency in Metro Manila seeks a Customer Service Manager to oversee daily operations, manage a team, and ensure high service quality. The ideal candidate holds a Bachelor's degree and has 3–5 years in customer service or a supervisory role. Strong leadership, communication skills, and a customer-focused mindset are essential. This role offers opportunities for career growth in a fast-paced environment.

Qualifications

• 3–5 years in customer service or supervisory role.
• Strong leadership and communication skills required.
• Ability to work in a fast-paced environment while managing multiple priorities.

Responsibilities

• Oversee daily operations of the customer service department.
• Train, mentor, and manage a team of customer service representatives.
• Handle customer escalations and resolve complex issues.
• Develop and implement strategies to improve service efficiency.
• Monitor and analyze key performance indicators (KPIs).

Skills

Leadership

Communication

Problem-solving

Customer service software proficiency

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Job description

• Oversee daily operations of the customer service department to ensure effective processes and high-quality service.
• Train, mentor, and manage a team of customer service representatives to enhance their performance and career growth.
• Handle customer escalations and resolve complex issues to maintain high customer satisfaction.
• Develop and implement strategies to improve service efficiency and customer experience.
• Monitor and analyze key performance indicators (KPIs) to drive team success and meet organizational goals.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or related field
• Experience Level: 3–5 years in customer service or supervisory role
• Skills and Competencies: Strong leadership and communication skills
• Skills and Competencies: Proficient in customer service software and CRM systems
• Qualities and Traits: Problem-solving mindset with a focus on customer satisfaction
• Responsibilities and Duties: Ability to work in a fast-paced environment while managing multiple priorities