Customer Service Supervisor

Gratitude Philippines; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Muntinlupa seeks a customer service supervisor to oversee daily operations and ensure high-quality service delivery. The role involves training representatives, resolving issues, and analyzing feedback to enhance service quality. Candidates should have a diploma and 0-2 years of BPO experience, along with proficiency in English and strong leadership skills. This position offers an opportunity to manage scheduling and support customer service staff in a dynamic environment.

Qualifications

• 0–2 years of experience in the BPO sector.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Education

Diploma in a relevant field

Job description

Description

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years in BPO sector
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
• Responsibilities and Duties: Ability to train and support staff in customer service roles
• Qualities and Traits: Strong leadership and interpersonal skills