Customer Support Staff – Logistics Operations

J-K Network Services; Laguna; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Job summary

A logistics services provider in the Philippines is seeking a Customer Support Staff for logistics operations. The candidate should have a Bachelor’s degree and at least 1 year of customer service experience in warehouse or logistics. Responsibilities include managing customer inquiries, coordinating with warehouse teams, and maintaining shipping documentation. The position requires on-site work in City of Binan, Laguna. Competitive benefits include performance bonuses and health insurance.

Qualifications

• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment.
• Willing to work fully on-site.

Responsibilities

• Answer customer inquiries and process orders via phone and email.
• Provide updates on inventory, shipment status, and delivery schedules.
• Coordinate with warehouse and transport teams for timely order dispatch.
• Prepare and maintain shipping documents, invoices, and system records.
• Follow up on orders and assist in resolving delivery or customer issues.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Bachelor’s Degree

Job description

Customer Support Staff – Logistics Operations

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Client Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years.

Position: Customer Support Staff – Logistics Operations

Industry: Japanese Shipping and Cargo Firm

Schedule: Monday – Friday (8:00am – 5:00pm)

Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Job Requirements:

• Bachelor’s Degree Holder
• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment
• Willing to work fully on-site
• Available to start work immediately

Job Responsibilities:

• Answer customer inquiries and process orders via phone and email
• Provide updates on inventory, shipment status, and delivery schedules
• Coordinate with warehouse and transport teams for timely order dispatch
• Prepare and maintain shipping documents, invoices, and system records
• Follow up on orders and assist in resolving delivery or customer issues

Recruitment Process

Face to Face (ONE DAY HIRING PROCESS)

• Initial interview
• Final interview

Working Location

City of Binan, Laguna, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

Tips

Some of our features may not work properly on your device.