Customer Service Staff (CONTRACTUAL)

CMA CGM Philippines, Inc.; Parañaque; On-site; PHP 201,000 - 335,000; Full time

Job summary

CMA CGM Philippines, Inc. is seeking a Customer Support professional to handle inquiries via email, phone, and chat, provide shipment updates, and assist customers with digital platforms. The role includes case management, shipment monitoring, and administrative support in a fast-paced environment.

Candidates should have a business admin background, strong communication, and basic PC skills. Fresh graduates are welcome; six-month tenure via manpower agency is expected.

Qualifications

• Bachelor's Degree in Business Admin or related field.
• Experience in Shipping is an advantage.
• Background in Customer Service or Documentation.
• Trustworthy, dependable and detail-oriented.
• Good communication and interpersonal skills.
• Must have basic PC workstation skills in Windows, Excel, Word and PowerPoint.
• Willing to work for 6 months under manpower agency.
• Fresh Graduates are welcome to apply!

Responsibilities

• Respond to customer inquiries via email, phone, chat, or other channels.
• Provide accurate shipment status and service information.
• Assist customers with navigating company digital platforms and online tools.
• Ensure all customer requests are handled professionally and within agreed service levels.
• Log and monitor customer cases to resolution and coordinate with relevant departments.
• Track shipments and provide proactive updates on delays or changes.
• Maintain customer information and documentation in company systems.
• Prepare reports and support service improvement activities.

Skills

Customer Service

Communication

Attention to detail

Documentation

Education

Bachelor's Degree - Business Admin

Tools

Windows

Excel

Word

PowerPoint

Job description

Job Duties and Responsibilities:

Customer Support

• Respond to customer inquiries received through email, phone, chat, or other communication channels.

• Provide customers with accurate and timely information regarding shipment status, schedules, and service requirements.

• Assist customers with navigating company digital platforms and online tools.

• Ensure all customer requests are handled professionally and within agreed service levels.

Case Management

• Log and monitor customer cases and follow through until resolution.

• Coordinate with relevant departments to address customer concerns and service issues.

• Escalate complex or recurring issues to the appropriate teams when necessary.

• Maintain accurate records of customer interactions and case updates.

Shipment Monitoring and Communication

• Track shipments and provide proactive updates on delays, schedule changes, or service disruptions.

• Coordinate system modifications and communicate operational updates to customers.

• Assist in resolving shipment-related exceptions and customer complaints.

Administrative Support

• Maintain customer information and documentation in company systems.

• Prepare reports, records, and correspondence as required.

• Support Customer Care initiatives, projects, and service improvement activities.

• Perform other duties as assigned by the Supervisor or Manager.
  

QUALIFICATIONS

• Bachelor's Degree - Any 4-year Business Admin related courses

• Experience in Shipping industry has an advantage

• Has a background in Customer Service or Documentation

• Trustworthy, Dependable and keen to details

• Good communications and interpersonal skills

• Must have basic PC workstation skills in Windows, Excel, Word and PowerPoint.

• Willing to work for 6 months and, under manpower agency.

• Fresh Graduates are welcome to apply!