Customer Service Assistant Manager

Pacific International Lines; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Job summary

Pacific International Lines is seeking a logistics professional to coordinate international bookings, ensure ATW releases, and collaborate with Head Office teams on space and DG shipments. The role focuses on timely updates, strong client relationships, and issue resolution.

The candidate should have a Bachelor’s degree in a related field and 3–7 years in international shipping or freight forwarding, with strong analytical and communication skills.

Qualifications

• Bachelor’s degree in business, marketing, supply chain, logistics or related field.
• 3–7 years of international shipping, NVOCC or freight forwarding experience.
• Strong work ethic, proactive and self-motivated.
• Analytical with strong problem-solving skills.
• Excellent communication and customer service skills.
• Proficient in MS Office or Canva.
• Preferably from Paranaque, Pasay, Makati or Manila.

Responsibilities

• Coordinates with overseas Shared Services team on customer bookings and booking confirmations.
• Ensures timely release of Authority to Withdraw (ATW) and space requirements.
• Proactively coordinates with Head Office Trade and Cargo flow teams for space and schedules.
• Obtains approvals for DG shipments with Head Office DG Desk.
• Handles inquiries from accounts and provides shipment info and updates.
• Coordinates with internal teams on equipment availability, vessel schedules and cargo monitoring.
• Resolves service issues and manages escalations promptly.
• Maintains strong, long-term client relationships.
• Coordinates with terminal operators, trucking providers, network partners and overseas counterparts.
• Addresses operational challenges with internal teams and acts as backup for Outport offices.
• Supports overall sales initiatives and contributes to process improvements.

Skills

Strong work ethic

Analytical

Communication skills

Customer service

Problem-solving

Education

Bachelor’s Degree in Business Administration, Marketing, Supply Chain Management, Logistics, or related field

Tools

MS Office Suite

Job description

Select how often (in days) to receive an alert:

Coordinates closely with overseas Shared Services team on customer bookings and booking confirmation as well as timely release of Authority to Withdraw (ATW)

Proactively coordinates with Head Office Trade and Cargo flow teams for space requirements

Works closely with Head Office DG Desk to get approvals for DG shipments

Handles inquiries from accounts and provides timely shipment info and updates

Coordinates closely with internal teams on equipment availability, vessel schedules and monitoring of cargo movements

Resolves service issues and manage escalations timely

Maintains strong, long-term client relationships

Coordinates with terminal operators, trucking providers, network partners as well as overseas counterparts

Proactively addresses operational challenges with internal teams

Act as a backup resource for Outport offices and supports overall sales initiatives

Contributes to continuous process improvement

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Supply Chain Management, Logistics, or any related field
• Minimum of 3 to 7 years of experience in International Shipping, NVOCC, Freight Forwarding
• Demonstrates strong work ethic; reliable, proactive and self-motivated
• Highly Analytical with excellent problem-solving skills
• Personable with strong communication and customer service skills
• Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint) or Canva
• Preferably from Paranaque, Pasay, Makati or Manila