Customer Service Representative

Inventory Exchange Center Inc.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A logistics and service provider in Metro Manila is seeking a Customer Service Coordinator. The role involves acting as a liaison between clients and the Customer Service Head, handling inquiries, and preparing reports. Candidates must be college graduates, preferably in Industrial Engineering or Marketing, and possess strong communication skills. Fresh graduates are welcome to apply. Competitive learning environment and growth opportunities are offered.

Qualifications

• Fresh Graduates are welcome to apply.

Responsibilities

• Acts as the link between the Customer Service Head and clients.
• Provides timely and accurate responses to customer inquiries.
• Monitors customer inquiries and complaints.
• Gathers client feedback to improve service.
• Prepares reports and updates as scheduled.

Skills

Strong communication skills

Ability to learn quickly

Education

College Graduate, preferably Industrial Engineering or Marketing

Job description

Key Responsibilities:

• Acts as the link between the Customer Service Head (CSH) and clients.

• Provides timely and accurate responses to customer inquiries and concerns.

• Monitors and tracks customer inquiries and complaints to identify causes of delays or quick resolutions.

• Regularly gathers client feedback to improve service, productivity, and profitability.

• Coordinates client meetings and trucking concerns.

• Prepares client letters and communications as directed by the CSH.

Records & Documentation

• Maintains complete and updated client records (soft and hard copies).

• Keeps accurate records of all transactions, sales, complaints, orders, cancellations, contracts, and meeting minutes.

Data & Reporting

• Collects and analyzes data to address complaints, inquiries, and performance issues.

• Assists in preparing customer service reports and statistics.

• Prepares weekly and monthly reports (weekly every Monday, monthly every 10th).

• Updates and submits Long Term Production Plan (LTPP) weekly (every Tuesday) and monthly (every 3rd Wednesday).

• Updates Project Cost Monitoring and Project Performance Reports; sends quarterly performance reports to clients.

• Prepares minutes of Sales and Operation Meetings (SNOP) weekly and distributes to relevant departments.

Production Coordination

• Encodes Purchase Order (PO) details in the Accounting database for production and billing.

• Ensures clients provide all materials (samples, bundling guidelines) before Time and Motion Study (TMS) requests.

• Approves mock-up samples before mass production.

• Coordinates and follows up on TMS results and cost estimates.

• Benchmarks initial project costs against similar projects for accuracy.

Support Functions

• Coordinates with Business Development for future leads and projects.

• Assists CSH in implementing customer service improvement strategies.

• Ensures all reports and actions are reviewed and approved by the department head or designate.

• Adheres to company policies and performs other tasks as assigned by the CSH or President.

Qualifications:

• College Graduate, preferably Industrial Engineering or Marketing

• Fresh Graduates are welcome to apply

• Strong communication skills

• Willing to learn the business