Customer Experience Specialist - Solar Campaign

ClearSource BPO; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Team culture

Skills development

Free meals onsite

Job summary

ClearSource is seeking a Customer Experience Specialist to join our team in Pasig. You will partner with the CX Pro team to provide updates, answer questions, and deliver world-class support for customers throughout their solar program journey, handling inbound and outbound calls, emails, and texts.

You will read project notes with accuracy, resolve questions promptly, and maintain up-to-date knowledge of local utility timelines.

Qualifications

• Must be a college graduate of any 4-year course.
• Basic understanding of solar processes (installation, permitting, or utility timelines).
• At least 1 year of customer support experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Deliver world-class customer experience across inbound/outbound calls, emails and text interactions.
• Set clear customer expectations in every interaction.
• Follow call center policies, procedures, and performance standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree (4-year)

Job description

Problem-Solvers Needed!!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Experience Specialist. In this role, you will partner with the CX Pro team to provide updates, answer questions, and deliver world-class support for customers throughout their premium Solar program journey — handling inbound and outbound calls, emails, and texts. We need individuals with at least 1 year of customer support experience, basic background or familiarity with solar processes (permitting, installation, or utility timelines), who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Experience Specialist

• Deliver world-class customer experience in partnership with the CX Pro, providing updates and answering questions across inbound and outbound calls, emails, and text interactions rolled over from the CX Pro team.
• Set clear customer expectations through every interaction.
• Follow company call center policies, procedures, and performance standards.
• Handle queue-based responsibilities to support quicker project progression.
• Read and understand project notes and details with a high level of accuracy.
• Provide positive, accurate, and timely resolution to customer questions and requests.
• Maintain up-to-date knowledge of local utility, permitting, and other external lead times.
• Document all customer interactions in accordance with standard processes.
• Handle escalated projects in collaboration with stakeholders across the business, escalating to the CX Specialist Manager when necessary.
• Coordinate regularly with the CX Pro on customer feedback to ensure a consistently positive customer experience.
• Collect document signatures as needed.

What We're Looking For

• Must be a college graduate of any 4-year course.

• Basic understanding of solar processes (installation, permitting, or utility timelines).

• At least 1 year of customer support experience preferred.

• Strong problem-solving and communication skills.

• Positive attitude with a customer-first mindset.

• Ability to multitask and manage queue-based responsibilities effectively.

What We Offer

• Competitive salary– Get paid for doing what you love!

• Medical and dental insurance(with free dependent coverage!).

• Group life insurancefor peace of mind.

• Paid time off (PTO)– Because work-life balance matters.

• Outstanding career growth opportunities– Learn, advance, and develop your career.

• A fun, innovative, and energetic team culture– Be part of a company that values its employees

• Skills and leadership developmentto help you reach your full potential.

• Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation ofcore valuesthat shape everything we do:

• Customer First– We are obsessed with delivering an exceptional customer experience.

• Personal Accountability– We do the right thing and own our actions.

• Humble Courage– We embrace feedback, seek growth, and push ourselves to improve.

• Hungry– We bring passion, energy, and drive to everything we do.

• Happy & Healthy– We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.

Our office is located on the 10th floor of Tower 1, Rockwell Business Center, Pasig City