Customer Service Rep - Home Warranty

Journeyfront; Pasig; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Fun, energetic team culture

Free meal for onsite employees

Job summary

ClearSource is seeking a Customer Service Representative to support our client's premium home appliance warranty program. You will help customers resolve issues, provide clear explanations of coverage, and coordinate with internal teams for timely service.

We seek candidates with 1+ year in customer support, strong English skills, and a customer-first mindset who can listen, empathize, and deliver accurate solutions in a fast-paced environment.

Qualifications

• High School or equivalent required.
• 1+ year of experience in a call center or customer support role.
• Strong English communication skills.
• Customer-first mindset with ability to listen, empathize and deliver timely, accurate solutions.

Responsibilities

• Follow-up with internal and external customers, contractors, and business partners to ensure issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer questions about coverage limits and account changes.
• Process billing inquiries and payments.

Skills

Customer support

English communication

Problem solving

Empathy

Active listening

Education

High School or equivalent

Job description

Problem‑Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly.

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative.

In this role, you will provide customer support for our client’s premium home appliance warranty. You will help customers eliminate the stress and hassle of many home maintenance services. We need individuals with 1-2 years’ experience strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Service Representative.

• Follow -up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.

What We're Looking For

At least High Schoolor equivalent

1+ year of experience in a call center or customer support role.

Strong English communications skills

A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

Competitive salary – Get paid for doing what you love!

Medical and dental insurance (with free dependent coverage!).

Group life insurance for peace of mind.

Paid time off (PTO) – Because work-life balance matters.

Outstanding career growth opportunities – Learn, advance, and develop your career.

A fun, innovative, and energetic team culture – Be part of a company that values its employees

Skills and leadership development to help you reach your full potential.

Free meal for onsite employees

Our Culture

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.

Personal Accountability – We do the right thing and own our actions.

Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.

Hungry – We bring passion, energy, and drive to everything we do.

Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Location

Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City