Customer Service Specialist — Onsite Santa Rosa, Laguna

TTEC; Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You’ll help customers by answering inquiries, resolving issues with care, and maintaining product knowledge to deliver a superior experience.

This role offers an inclusive culture, career development support, and a competitive benefits package based on position, with a focus on reliability and strong communication on the frontline.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience.
• Recognize, apply and explain product or service knowledge.
• Computer experience is expected.
• Willingness to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues for customers.

Skills

Customer service

Communication

Computer basics

Education

Senior High School diploma

2 years of college

Job description

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You’ll help customers by answering inquiries, resolving issues with care, and maintaining product knowledge to deliver a superior experience.

This role offers an inclusive culture, career development support, and a competitive benefits package based on position, with a focus on reliability and strong communication on the frontline.