Customer Service Pro: Inbound Support & Growth Perks

Neksjob Philippines; Davao del Sur; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines in Davao del Sur is seeking a Customer Service Representative to support customers via phone, email, and chat, answering inquiries and providing product and policy information. The role emphasizes active listening, clear communication, and problem-solving, with performance-based incentives and opportunities for training and professional development.

No prior experience required; K-12 or college graduates, fresh grads welcome to apply.

Qualifications

• Strong communication skills and active listening abilities.
• Basic computer proficiency and comfortable navigating common tools.
• Willingness to learn and adapt to processes.

Responsibilities

• Handle inbound phone calls regarding accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Clear communication

Active listening

Basic computer proficiency

Education

K-12 graduate

College degree

Job description

Neksjob Philippines in Davao del Sur is seeking a Customer Service Representative to support customers via phone, email, and chat, answering inquiries and providing product and policy information. The role emphasizes active listening, clear communication, and problem-solving, with performance-based incentives and opportunities for training and professional development.

No prior experience required; K-12 or college graduates, fresh grads welcome to apply.