BPO Customer Service Specialist (No Experience Needed)

Neksjob Philippines; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative to support customers via phone, email, and chat. No prior experience required; fresh graduates are welcome.

The role is on-site in Mandaluyong, full-time, with a focus on delivering clear information and helpful solutions to inquiries. You will handle inquiries, provide product and policy information, troubleshoot issues, and maintain accurate customer records.

Qualifications

• Strong communication skills and active listening abilities.
• Basic computer proficiency and aptitude for learning new tools.
• Willingness to engage with customers via phone, email, and chat.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer proficiency

Education

High/Senior High School

Job description

Neksjob Philippines is seeking a Customer Service Representative to support customers via phone, email, and chat. No prior experience required; fresh graduates are welcome.

The role is on-site in Mandaluyong, full-time, with a focus on delivering clear information and helpful solutions to inquiries. You will handle inquiries, provide product and policy information, troubleshoot issues, and maintain accurate customer records.