Customer Service Specialist — Flexible Work & Growth

Littelfuse Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Life insurance

Disability coverage

Retirement plan

Lean Six Sigma Certification

Incentives

Flexible work arrangements

Development opportunities

Job summary

Littelfuse Inc. is seeking a Customer Service Assistant in the Philippines to support customers with product inquiries, order processing, and basic technical guidance.

The role emphasizes accuracy, communication, and a customer-focused approach in a global industrial technology environment. Responsibilities include providing order information, addressing price and shipping questions, and monitoring product issues for trends.

Qualifications

• Five to seven years of experience
• Proficient in MS Office
• Strong communication skills
• High attention to detail
• Experience with SAP preferred

Responsibilities

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance.
• Provides accurate, valid, and complete order information to customers.
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times.
• Tracks product issues and identifies if trends exist, reports issues to manager.
• Other duties as assigned.

Job description

Littelfuse Inc. is seeking a Customer Service Assistant in the Philippines to support customers with product inquiries, order processing, and basic technical guidance.

The role emphasizes accuracy, communication, and a customer-focused approach in a global industrial technology environment. Responsibilities include providing order information, addressing price and shipping questions, and monitoring product issues for trends.