Customer Service Assistant

Littelfuse Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Life insurance

Disability coverage

Retirement plan

Lean Six Sigma Certification

Incentives

Flexible work arrangements

Development opportunities

Job summary

Littelfuse Inc. is seeking a Customer Service Assistant in the Philippines to support customers with product inquiries, order processing, and basic technical guidance.

The role emphasizes accuracy, communication, and a customer-focused approach in a global industrial technology environment. Responsibilities include providing order information, addressing price and shipping questions, and monitoring product issues for trends.

Qualifications

• Five to seven years of experience
• Proficient in MS Office
• Strong communication skills
• High attention to detail
• Experience with SAP preferred

Responsibilities

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance.
• Provides accurate, valid, and complete order information to customers.
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times.
• Tracks product issues and identifies if trends exist, reports issues to manager.
• Other duties as assigned.

Job description

Customer Service Assistant

Company: Littelfuse Inc. Job Type: Full Time Philippines

Job Description

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

About the job

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance. (40%)
• Provides accurate, valid, and complete order information to customers. (30%)
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times. (20%)
• Tracks product issues and identifies if trends exist, reports issues to manager. (10%)
• Other duties as assigned.

About you

• High school diploma or equivalent
• Associate degree, two year technical/trade degree, or equivalent preferred
• Five to seven years of experience
• Proficient in MS Office
• Analytical skills
• Strong communication skills
• Experience with SAP preferred
• High attention to detail

Company Culture

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork, and Results Driven – support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute.

Benefits and Compensation

• Competitive salary package
• Medical
• Life
• Disability
• Retirement
• Internal Lean Six Sigma Certification
• Competitive compensation
• Benefits
• Performance-based incentives
• Flexible work arrangementsDevelopment opportunities