Customer Success Specialist (Flexible Work Arrangements)

Littelfuse Philippines, Inc.; Tangob; On-site; PHP 335,000 - 614,000; Full time

Job summary

Littelfuse Philippines, Inc. seeks a Customer Success Representative to ensure customers achieve their desired outcomes while using our products.

You will answer questions, update on orders, and maintain clear communication to keep customers informed and satisfied. The role requires a Bachelor's degree, 2+ years in customer success or account management, strong English skills, and the ability to work independently within a team; you will coordinate with Sales, Marketing and Product Development

Qualifications

• Bachelor's degree in business, marketing or related field.
• 2+ years of experience in customer success or account management.
• Strong English written and verbal communication.

Responsibilities

• Answer customer questions and support tickets promptly, serving as the main contact for customers.
• Collaborate with sales, marketing, and product teams to meet customer needs.
• Coordinate with planning and warehouse teams to prevent delivery issues and provide accurate order updates.
• Adhere to Lean Enterprise principles.

Skills

Customer success

Account management

English communication

Problem-solving

Team collaboration

Independent work

Initiative

Analytical skills

Organizational skills

Follow-up skills

Education

Bachelor's Degree in business, marketing, or a related field

Tools

MS Office

SAP

Job description

Littelfuse Philippines, Inc. seeks a Customer Success Representative to ensure customers achieve their desired outcomes while using our products.

You will answer questions, update on orders, and maintain clear communication to keep customers informed and satisfied. The role requires a Bachelor's degree, 2+ years in customer success or account management, strong English skills, and the ability to work independently within a team; you will coordinate with Sales, Marketing and Product Development