Customer Service Assistant

Littelfuse; Lipa; On-site; PHP 300,000 - 420,000; Full time

Job summary

Littelfuse is hiring a Customer Service Assistant in Batangas, Philippines. You will be the liaison for product information and help resolve customer issues with accuracy and efficiency, handling inquiries about orders, pricing, shipping details, and lead times.

The ideal candidate has a high school diploma or equivalent, 5–7 years of experience, strong MS Office skills, analytical abilities, and excellent communication.

Qualifications

• High school diploma or equivalent.
• Associate degree, two year technical/trade degree, or equivalent preferred.
• Strong analytical skills and the ability to communicate clearly.
• Proficient in MS Office.
• Experience with SAP is preferred.

Responsibilities

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance.
• Provides accurate, valid, and complete order information to customers.
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times.
• Tracks product issues and identifies if trends exists; reports issues to manager.
• Other duties as assigned.

Skills

Analytical skills

Strong communication skills

Education

High school diploma or equivalent

Associate degree or technical/trade degree

Tools

MS Office

SAP

Job description

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

Customer Service Assistant

Acts as a liaison, providing product information and assists in resolving any emerging problems that our customers may encounter with accuracy and efficiency.

About the job:

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance. (40%)
• Provides accurate, valid, and complete order information to customers. (30%)
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times. (20%)
• Tracks product issues and identifies if trends exists; reports issues to manager. (10%)
• Other duties as assigned.

About you:

• High school diploma or equivalent
• Associate degree, two year technical/trade degree, or equivalent preferred
• Five to seven years of experience
• Proficient in MS Office
• Analytical skills
• Strong communication skills
• Experience with SAP preferred
• High attention to detail

At Littelfuse, we support employee growth and development. Guided by our cultural principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate.

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate.

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.