Customer Success Specialist — Night Shift

Littelfuse Philippines, Inc.; Malvar; On-site; PHP 279,000 - 502,000; Full time

Job summary

Littelfuse Philippines, Inc. is seeking a Customer Success Representative to ensure customers achieve outcomes while using our products. You will be the main contact for customers, provide timely updates on orders, and solve problems to keep customers satisfied.

You will coordinate with Sales, Marketing, and Product Development to meet customer needs, generate sales reports, and manage key accounts. Lean Enterprise practices are part of the role, with night shift availability.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• 2+ years of proven experience in customer success or account management.
• Strong English communication skills (written and verbal).
• Experience in customer success or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Answering customer questions and support tickets quickly and helping solve their problems. You will be the main contact for customers, build good relationships with them, and make sure they are satisfied.
• Managing important customer accounts and solving more serious customer problems. You will work with the planning and warehouse teams to help prevent delivery issues, prepare sales and order reports, and keep track of expected sales.
• Working closely with the Sales, Marketing, and Product Development teams to make sure customer needs are met. You will help the sales team follow the sales plan, prepare and review sales reports, and track customer performance. You will also follow up on requests for product samples and quotes, make sure sales representatives and distributors are informed about price increases before they happen, and help set up new customer accounts and EDI systems
• Practice and adhere to Lean Enterprise concepts.

Skills

Customer success

Account management

English communication

Problem-solving

Interpersonal skills

Analytical thinking

Teamwork

Education

Bachelor's degree in business/marketing or related field

Tools

MS Office

SAP

Job description

Littelfuse Philippines, Inc. is seeking a Customer Success Representative to ensure customers achieve outcomes while using our products. You will be the main contact for customers, provide timely updates on orders, and solve problems to keep customers satisfied.

You will coordinate with Sales, Marketing, and Product Development to meet customer needs, generate sales reports, and manage key accounts. Lean Enterprise practices are part of the role, with night shift availability.