Customer Experience Specialist - Multichannel Support

Recruitify_HR; Davao Region; On-site; PHP 223,000 - 446,000; Full time

Job summary

Recruitify_HR is seeking a customer service associate to respond to inquiries by phone, email, and chat. You will assist customers with product selections and resolve issues to ensure satisfaction. The role requires maintaining precise records of interactions and collaborating with teammates to improve service quality.

Ideal candidates have 1–3 years in customer service, strong communication, and empathy. You will work in a fast-paced environment, handling multiple tasks while delivering

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Patience and empathy in handling customer concerns.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection and resolve issues or complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service and satisfaction.
• Provide product and service information to customers as needed.

Skills

Strong communication

Interpersonal skills

Patience and empathy

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking a customer service associate to respond to inquiries by phone, email, and chat. You will assist customers with product selections and resolve issues to ensure satisfaction. The role requires maintaining precise records of interactions and collaborating with teammates to improve service quality.

Ideal candidates have 1–3 years in customer service, strong communication, and empathy. You will work in a fast-paced environment, handling multiple tasks while delivering