Customer Sales Representative | BPO | Cebu City

Private Advertiser; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Private Advertiser in Cebu City is seeking a motivated customer service and sales specialist to handle inbound and outbound calls, present products, negotiate terms, and close sales. You will maintain CRM records, meet targets, provide product knowledge and technical support, and work with the team to deliver exceptional customer experiences.

Fluency in English is required; a high school diploma is accepted, with telecommunications or sales training advantageous, and reliability and punctuality

Qualifications

• Proven experience in customer service, sales or a related BPO role.
• Excellent verbal and written communication skills.
• Strong listening and empathy to tailor solutions.
• Proficiency in CRM systems and related software.
• Ability to multitask while maintaining quality.
• Results-oriented with a track record of meeting sales targets.
• Problem-solving and composure under pressure.
• Fluent in English; additional languages desirable.
• Reliability and punctuality with consistent attendance.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Present products and services, highlighting benefits and value.
• Close sales by negotiating terms and processing orders.
• Maintain detailed CRM records of interactions and follow-ups.
• Meet and exceed individual and team sales targets.
• Provide product knowledge and technical support throughout the sales process.
• Build and maintain relationships to encourage repeat business.
• Collaborate with team and management to share best practices.

Skills

Communication

Negotiation

Multitasking

Sales mindset

Education

High school diploma

Tools

CRM software

Job description

Key responsibilities

• Handle inbound and outbound customer calls with professionalism, addressing inquiries, resolving issues and identifying sales opportunities

• Present products and services to customers in a compelling manner, highlighting key benefits and value propositions

• Close sales by negotiating terms, processing orders and ensuring smooth transaction completion

• Maintain detailed and accurate records of all customer interactions, transactions and follow-ups in the customer relationship management (CRM) system

• Meet and exceed individual and team sales targets on a consistent basis

• Provide comprehensive product knowledge and technical support to customers throughout the sales process

• Build and maintain positive relationships with customers to encourage repeat business and customer loyalty

• Collaborate with team members and management to share best practices and contribute to a positive team environment

• Respond promptly to customer complaints and concerns, escalating complex issues where necessary

What we're looking for

• Proven experience in customer service, sales or a related BPO role, with a track record of meeting or exceeding sales targets

• Excellent communication skills, both verbal and written, with the ability to articulate value propositions clearly and persuasively

• Strong listening skills and empathy, enabling you to understand customer needs and provide tailored solutions

• Proficiency in using customer relationship management (CRM) systems and other relevant software platforms

• Ability to multitask effectively, managing multiple customer interactions whilst maintaining quality and accuracy

• Results-oriented mindset with a competitive spirit and motivation to achieve sales goals

• Problem-solving abilities and the capacity to remain calm and professional under pressure

• High school diploma or equivalent; additional training in sales, customer service or telecommunications is advantageous

• Fluent in English; proficiency in additional languages is desirable

• Reliability and punctuality with consistent attendance