Customer Service Representative | Up to 35k Salary | Cebu - START ASAP!

Nezda Technologies, Inc.; Cebu City; On-site; PHP 355,000 - 426,000; Full time

Job summary

Nezda Technologies, Inc. in Cebu is seeking a dedicated Customer Service Representative to join our team.

This full-time role places you at the frontline of customer interactions, delivering clear and friendly support and ensuring a positive experience for every caller or chat. Requirements include a high school diploma or higher (college degree preferred), excellent communication, calmness under pressure, and basic CRM software proficiency.

Qualifications

• High school graduate or higher; college degree preferred.
• No experience required, but 1 year BPO experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure.
• Proficiency with CRM software.

Responsibilities

• Handle customer interactions as frontline representative.
• Provide clear and professional information to customers.
• Resolve inquiries and guide customers to solutions.
• Maintain positive customer relationships and professionalism.

Skills

Communication skills

Interpersonal skills

Customer empathy

Problem solving

CRM software

Education

High school or higher

Tools

Computer systems

CRM software

Job description

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team in Cebu. This is a full-time position offering an attractive package of up to 35,000 per month. As a Customer Service Representative, you will be at the forefront of our customer interactions, serving as a vital point of contact for our customers.

What we're looking for

• High school graduate or higher (college graduate preferred).

• No experience required, but at least 1 year of solid BPO experience is preferred, and experienced applicants are encouraged to apply.

• Excellent communication skills with the ability to articulate information clearly and professionally.

• Strong interpersonal skills and a genuine passion for helping customers.

• Patience, empathy, and the ability to remain calm under pressure.

• Problem-solving mindset with the capacity to think critically and identify solutions.

• Proficiency with computer systems and customer relationship management (CRM) software.