On-Site Customer Support Specialist

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Parañaque; On-site; PHP 290,000 - 424,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency is seeking dedicated Customer Support Representatives to join our Paranaque City, Metro Manila team. This on-site, full-time position involves serving clients across channels and maintaining high customer satisfaction.

You will handle inquiries, resolve issues, document interactions, and collaborate with departments to meet KPIs while contributing to a positive customer experience in a dynamic environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and empathy for customer needs.
• Patient and professional demeanor under pressure.
• Problem-solving and proactive issue resolution.
• High level of accuracy handling customer data and transactions.
• Proficiency with computer systems and customer service software.

Responsibilities

• Answer customer inquiries via phone, email, chat, and other channels.
• Assist customers with product and service questions with accurate information.
• Resolve complaints promptly and escalate complex issues when needed.
• Document all interactions in systems and maintain records.
• Follow protocols to ensure consistent service delivery.
• Identify customer needs and propose solutions or services.
• Process orders, returns, refunds, and other transactions.
• Provide feedback to management for continuous improvement.
• Meet or exceed KPIs like handle time and CSAT.
• Collaborate with team and other departments to resolve issues.

Skills

Communication skills

Empathy

Multitasking

Team player

Attention to detail

Problem solving

Customer service experience

Education

High school diploma

Tools

CRM software

Job description

DIMO Enterprises & Overseas Placement Agency is seeking dedicated Customer Support Representatives to join our Paranaque City, Metro Manila team. This on-site, full-time position involves serving clients across channels and maintaining high customer satisfaction.

You will handle inquiries, resolve issues, document interactions, and collaborate with departments to meet KPIs while contributing to a positive customer experience in a dynamic environment.