Customer Support Representatives (Voice & Non-Voice) | Online Hiring

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking enthusiastic Customer Support Representatives to join our expanding team in Novaliches, Quezon City, Metro Manila. This full-time role involves handling inbound inquiries across voice and non-voice channels and delivering courteous, accurate assistance to customers.

You will work with a supportive team, develop customer relations skills, and stay updated on product policies.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written English communication.
• Strong interpersonal and professional interaction with customers.
• Patience and empathy in handling inquiries and complaints.
• Ability to multitask and manage time in a fast-paced environment.
• Comfortable using computer systems and learning new software.

Responsibilities

• Handle inquiries via telephone, email, live chat, and other channels.
• Provide accurate information on products, services and policies.
• Resolve customer issues professionally and empathetically.
• Document interactions in the company database with detailed notes.
• Meet or exceed targets for response times, satisfaction, and quality metrics.
• Collaborate with team and supervisors to resolve complex issues.
• Identify opportunities to improve service delivery and provide constructive feedback.
• Maintain professionalism with difficult customers and stay updated on policies.

Skills

Verbal English

Written English

Interpersonal skills

Multitasking

Technical aptitude

Problem solving

Team player

Shift flexibility

Customer service

Education

High school diploma or equivalent

Job description

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a leading provider of customer service solutions, specialising in connecting businesses with skilled professionals across voice and non-voice support channels. We are committed to delivering exceptional service quality and creating rewarding career opportunities for our team members. Our mission is to bridge the gap between companies seeking dedicated customer support professionals and individuals looking for meaningful employment in a dynamic, collaborative environment.

About the role

We are seeking enthusiastic and customer-focused Customer Support Representatives to join our expanding team on a full-time basis. This is an exciting opportunity to work with both voice and non-voice support channels, providing exceptional assistance to customers across various industries. Based in Novaliches, Quezon City, Metro Manila, you will be at the heart of our customer service operations, handling inquiries, resolving issues, and ensuring customer satisfaction through multiple communication platforms. This role offers the opportunity to develop valuable skills in customer relations whilst working alongside a supportive and professional team.

Key responsibilities

• Handle incoming customer inquiries via telephone, email, live chat, and other communication channels
• Provide accurate and timely information to customers regarding products, services, and company policies
• Resolve customer concerns and complaints in a professional and empathetic manner
• Document all customer interactions in the company's database and maintain detailed records
• Follow established protocols and procedures to ensure consistent service quality
• Meet or exceed performance targets including call handling times, customer satisfaction ratings, and quality metrics
• Collaborate with team members and supervisors to resolve complex customer issues
• Identify opportunities for improvement in customer service delivery and provide feedback
• Maintain professionalism and courtesy when dealing with difficult or frustrated customers
• Stay updated on product knowledge and company policies to provide accurate support

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement
• Excellent verbal and written communication skills in English
• Strong interpersonal skills with the ability to interact professionally with diverse customers
• Patience and empathy when handling customer inquiries and complaints
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using computer systems and learning new software applications
• Problem-solving ability with a focus on finding practical customer solutions
• Team player mentality with a willingness to support colleagues and meet collective goals
• Flexibility to work in shifts, including potential evening and weekend hours
• Previous customer service or call centre experience is preferred but not essential
• Technical aptitude for troubleshooting basic issues is advantageous

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY, we value our employees and provide a range of benefits to support your career development and well-being. We offer competitive compensation packages, opportunities for professional growth through training and development programmes, and a supportive work environment where your contributions are recognised and rewarded. We are committed to fostering an inclusive workplace culture where every team member can thrive. We also provide flexible working arrangements where possible and encourage work-life balance initiatives to ensure the wellbeing of our staff.