CSR-No Final Interview/No Mock Call Process-Phone Interview - 36k Package

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Manila; On-site; PHP 366,000 - 438,000; Full time

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Manila City, Metro Manila seeks a Customer Service Representative for our call centre. This full-time role offers a competitive package of 36,000 PHP monthly as part of our client-focused service team.

You will be the voice of the company, delivering courteous, professional support over the phone and maintaining positive relationships with clients across interactions. Training and career progression opportunities are provided.

Qualifications

• Excellent communication and active listening to understand customer needs.
• Strong problem-solving abilities for resolving issues.
• Prior customer service experience in a call center or similar environment preferred.
• Patient and empathetic approach to interactions and disputes.
• Ability to work independently while contributing to a team.
• Proficiency with computer systems and telephone equipment.

Responsibilities

• Handle incoming customer inquiries via telephone with prompt, courteous support.
• Resolve customer issues and complaints efficiently with empathy.
• Document all interactions accurately in the company system.
• Provide product and service information clearly to customers.
• Process customer requests and transactions per procedures.
• Follow up to ensure satisfaction and address outstanding concerns.
• Aim to meet or exceed individual and team targets for call handling and CSAT.
• Collaborate with team and supervisors to improve service quality.
• Adhere to guidelines, compliance, and QA standards.

Skills

Excellent communication

Problem-solving

Customer service experience

Empathetic approach

Independent work

Team collaboration

Proficiency with computer systems

Telephone equipment

Time management

Organisational skills

Education

High school diploma

Tools

Computer systems

Telephone equipment

Job description

About the role

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking a Customer Service Representative to join our dynamic call centre team in Manila City, Metro Manila. This is a full-time position offering a competitive package of 36,000 PHP. As a Customer Service Representative, you will be the voice of our company, delivering exceptional customer support and maintaining positive relationships with clients through phone-based interactions. This role is crucial to our mission of providing outstanding service and building customer loyalty, and you will play a vital part in representing our brand with professionalism and care.

Key responsibilities

• Handle incoming customer inquiries and provide prompt, courteous, and professional support via telephone

• Resolve customer issues and complaints efficiently whilst maintaining a calm and empathetic demeanor

• Document all customer interactions accurately in the company system and maintain detailed records of conversations

• Provide product and service information to customers in a clear and comprehensive manner

• Process customer requests and transactions in accordance with company procedures and policies

• Follow up with customers to ensure satisfaction and address any outstanding concerns

• Meet or exceed individual and team performance targets, including call handling times and customer satisfaction metrics

• Collaborate with team members and supervisors to improve service quality and identify process improvements

• Adhere to company guidelines, compliance requirements, and quality assurance standards

What we're looking for

• Excellent communication skills with the ability to articulate clearly and listen actively to customer needs

• Strong problem-solving abilities and the capacity to think on your feet in fast-paced situations

• Proven customer service experience in a call centre or similar environment is preferred

• Patient and empathetic approach to handling customer interactions and resolving disputes

• Ability to work independently whilst contributing effectively to a team environment

• Proficiency with computer systems and telephone equipment

• High school diploma or equivalent minimum education level

• Flexibility to work assigned shifts, including potential evening or weekend hours

• Strong time management and organisational skills

• Willingness to undergo training and develop professional skills

What we offer

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is committed to supporting the growth and wellbeing of our employees. We offer a competitive salary package of 36,000 PHP and provide a supportive work environment where your contributions are valued. As part of our team, you will have access to professional development opportunities to enhance your customer service skills and career progression within the company. We foster a collaborative culture where innovation and excellence are encouraged, and we provide ongoing training to ensure you have the tools and knowledge to succeed in your role.

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a dedicated staffing and placement company committed to connecting talented individuals with rewarding career opportunities. With a focus on customer service excellence, we work across multiple sectors to provide high-quality staffing solutions. Our organisation prides itself on building strong relationships with both clients and employees, and we are dedicated to creating a supportive workplace culture where team members can thrive and develop professionally.