Customer Service Pro - Growth, Flexible Hours, Perks

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Angeles; Sur place; PHP 254 000 - 304 000; Plein temps

Avantages offerts par ce poste

Health & wellness initiatives

Career development

Flexible schedule

Inclusive workplace

Résumé du poste

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Angeles City is hiring a Customer Service Representative to join our team. The role is full-time with duties including answering inquiries via phone, email, and chat, delivering accurate product information, and resolving customer issues to build loyalty.

The ideal candidate will have strong communication skills, empathy, multitasking ability, and proficiency with CRM and MS Office. Various benefits and a positive, inclusive workplace are offered.

Qualifications

• High school diploma or equivalent; further education is advantageous but not required.
• Excellent written and verbal communication.
• Strong listening and empathy to help customers.
• Ability to multitask and handle multiple inquiries at once.

Responsabilités

• Handle inbound and outbound inquiries via phone, email, and chat.
• Provide accurate information about products and services and resolve issues.
• Document all interactions and maintain records in the CRM.
• Follow company protocols and maintain quality standards.
• Assist customers with account information, billing, and technical support.
• Escalate complex issues to relevant departments when needed.
• Build and maintain positive relationships to encourage loyalty.
• Meet performance targets such as call handling times and CSAT.

Connaissances

Communication skills

Listening & empathy

Multitasking

Computer proficiency

Patience

Flexible shifts

Problem solving

Team player

Attendance

Customer service experience (adv)

Formation

High school diploma

Outils

CRM software

MS Office

Customer management systems

Description du poste

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Angeles City is hiring a Customer Service Representative to join our team. The role is full-time with duties including answering inquiries via phone, email, and chat, delivering accurate product information, and resolving customer issues to build loyalty.

The ideal candidate will have strong communication skills, empathy, multitasking ability, and proficiency with CRM and MS Office. Various benefits and a positive, inclusive workplace are offered.