Customer Support Associate – Retail Account

Metacom Careers; Quezon City; On-site; PHP 246,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Paid training

HMO

Benefits

13th Month Pay

Career growth

Supportive environment

Job summary

Metacom Careers is seeking a Customer Service Associate to handle voice support for retail inquiries, troubleshoot basic product and account issues, and process orders and returns with accuracy. The role requires strong English communication, basic computer skills, and willingness to work onsite on a rotating schedule.

The position offers a competitive salary package, paid training, HMO, government-mandated benefits, and opportunities for career growth in a collaborative environment.

Qualifications

• Excellent English communication is required.
• Basic computer navigation knowledge is required.
• Typing skills are required.

Responsibilities

• Assist customers with retail-related inquiries through voice support.
• Troubleshoot basic technical concerns involving products, accounts, or online services.
• Process orders, returns, exchanges, and account updates accurately.
• Provide timely and professional resolutions while ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions using company systems.
• Meet quality, productivity, and customer service performance standards.

Skills

Excellent English communication

Basic computer navigation

Typing skills

Education

High School Graduate (Old Curriculum)

Job description

• Assist customers with retail-related inquiries through voice support.
• Troubleshoot basic technical concerns involving products, accounts, or online services.
• Process orders, returns, exchanges, and account updates accurately.
• Provide timely and professional resolutions while ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions using company systems.
• Meet quality, productivity, and customer service performance standards.

Key Responsibilities

• Assist customers with retail-related inquiries through voice support.
• Troubleshoot basic technical concerns involving products, accounts, or online services.
• Process orders, returns, exchanges, and account updates accurately.
• Provide timely and professional resolutions while ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions using company systems.
• Meet quality, productivity, and customer service performance standards.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent English communication skills.
• Basic computer navigation and typing skills.
• Willing to work onsite and on a shifting schedule.

What We Offer

• Competitive salary package.
• Paid training.
• HMO and government-mandated benefits.
• 13th Month Pay.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.