Customer Service & Solutions Specialist

Gratitude Philippines; Manila; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Competitive compensation and growth

Collaborative learning and development

Meaningful product problems

Job summary

Gratitude Philippines is seeking skilled Customer Service Representatives to join our team in Taguig and Pampanga. You will help deliver high-quality solutions while collaborating with cross-functional stakeholders, owning your work, and communicating clearly.

Ideal candidates have a Bachelor's degree or equivalent experience, strong problem-solving skills, and excellent written and verbal communication. Join a team with growth opportunities and meaningful product challenges.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar CSR role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem solving

Communication

Team collaboration

Time management

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

Gratitude Philippines is seeking skilled Customer Service Representatives to join our team in Taguig and Pampanga. You will help deliver high-quality solutions while collaborating with cross-functional stakeholders, owning your work, and communicating clearly.

Ideal candidates have a Bachelor's degree or equivalent experience, strong problem-solving skills, and excellent written and verbal communication. Join a team with growth opportunities and meaningful product challenges.