Customer Solutions Engineer

Gratitude Philippines; Western Visayas; On-site; PHP 246,000 - 335,000; Full time

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative to join our team at Concentrix CDO. The role focuses on delivering high-quality solutions while collaborating with cross-functional stakeholders and taking ownership of tasks.

The ideal candidate has a 6 months BPO experience, strong communication skills, and the ability to solve problems practically. You will work in a collaborative environment that values initiative and continuous improvement.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Team collaboration

Independent work

Education

Bachelor's degree or equivalent

Job description

Gratitude Philippines is seeking a skilled Customer Service Representative to join our team at Concentrix CDO. The role focuses on delivering high-quality solutions while collaborating with cross-functional stakeholders and taking ownership of tasks.

The ideal candidate has a 6 months BPO experience, strong communication skills, and the ability to solve problems practically. You will work in a collaborative environment that values initiative and continuous improvement.