Healthcare Customer Success Specialist

Gratitude Philippines; Manila; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative for a healthcare account. The role emphasizes ownership, clear communication, and practical problem-solving to deliver high-quality solutions in collaboration with product, design, and business teams.

You will be part of a professional, collaborative environment that values continuous improvement and meeting business needs with detailed, well-documented work.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Time management

Education

Bachelor's degree

Job description

Gratitude Philippines is seeking a skilled Customer Service Representative for a healthcare account. The role emphasizes ownership, clear communication, and practical problem-solving to deliver high-quality solutions in collaboration with product, design, and business teams.

You will be part of a professional, collaborative environment that values continuous improvement and meeting business needs with detailed, well-documented work.