Customer Solutions & Collaboration Specialist

Gratitude Philippines; Pampanga; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation and growth

Collaborative learning environment

Meaningful product impact

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative (CSR) to join our team in Pampanga. You will collaborate with product, design, and business teams to deliver reliable, scalable solutions while maintaining high-quality standards.

The role emphasizes ownership, attention to detail, and clear communication, with opportunities for growth and development. The ideal candidate will have a bachelor's degree or equivalent experience, strong problem-solving abilities, and

Qualifications

• Bachelor's degree or equivalent practical experience is required.
• Relevant professional experience in a similar CSR role is required.
• Strong problem-solving skills and ability to work independently and with a team are essential.
• Good written and verbal communication skills are essential.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Written & verbal communication

Independent & team work

Time management

Ownership

Collaboration

Education

Bachelor's degree in a relevant field or equivalent practical experience

Job description

Gratitude Philippines is seeking a skilled Customer Service Representative (CSR) to join our team in Pampanga. You will collaborate with product, design, and business teams to deliver reliable, scalable solutions while maintaining high-quality standards.

The role emphasizes ownership, attention to detail, and clear communication, with opportunities for growth and development. The ideal candidate will have a bachelor's degree or equivalent experience, strong problem-solving abilities, and