Customer Solutions Specialist (Davao & CDO)

Gratitude Philippines; Manila; In loco; PHP 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation and growth

Learning and development support

Meaningful projects

Descrizione del lavoro

Gratitude Philippines is seeking a skilled Customer Service Representative to support our operations in Davao & CDO. The role focuses on delivering high-quality support, collaborating with product, design, and business teams, and maintaining clear, well-documented work processes.

You will own tasks, communicate progress, and help drive product and process improvements. The ideal candidate has a degree (or equivalent experience), solid problem-solving ability, and strong written and verbal

Competenze

• Bachelor’s degree or equivalent (or practical experience).
• Relevant experience in a similar role.
• Strong problem-solving and the ability to work independently and with a team.
• Good written and verbal communication skills.

Mansioni

• Develop, test, and maintain reliable, scalable, user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clear, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Conoscenze

Problem-solving

Communication

Teamwork

Attention to detail

Formazione

Bachelor's degree or equivalent

Strumenti

CRM software

Documentation tools

Descrizione del lavoro

Gratitude Philippines is seeking a skilled Customer Service Representative to support our operations in Davao & CDO. The role focuses on delivering high-quality support, collaborating with product, design, and business teams, and maintaining clear, well-documented work processes.

You will own tasks, communicate progress, and help drive product and process improvements. The ideal candidate has a degree (or equivalent experience), solid problem-solving ability, and strong written and verbal