Customer Solutions Specialist

Gratitude Philippines; Manila; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Meaningful projects

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative (CSR) to join our team in Manila. You will help deliver high-quality solutions while collaborating with cross-functional teams and taking ownership of tasks.

You should have at least 2 years of college, an associate degree, and ready documents (TOR, Diploma, COE). Strong communication and problem-solving will help you thrive in a fast-paced, collaborative environment.

Qualifications

• Must have completed 2 years in college or finished associate degree.
• Relevant professional experience in a similar role.
• Must have the following mandatory documents on hand: TOR, Diploma, and Certificate(s) of Employment (COE).
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Teamwork

Attention to detail

Education

2 years in college

Associate degree

Tools

TOR

Diploma

COE

Job description

Gratitude Philippines is seeking a skilled Customer Service Representative (CSR) to join our team in Manila. You will help deliver high-quality solutions while collaborating with cross-functional teams and taking ownership of tasks.

You should have at least 2 years of college, an associate degree, and ready documents (TOR, Diploma, COE). Strong communication and problem-solving will help you thrive in a fast-paced, collaborative environment.