Customer Service - Travel Associate.

Recruitify_HR; Mandaluyong; On-site; PHP 502,000 - 837,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm is seeking a Travel Consultant with 5-8 years of experience in customer service or the travel industry. Responsibilities include providing exceptional customer service for travel arrangements, assisting clients with inquiries, and resolving booking issues. Ideal candidates should hold a Bachelor’s degree in Hospitality or Business Administration and possess strong communication skills. This full-time position is on-site in Mandaluyong, offering various perks including performance bonuses and health insurance.

Qualifications

• 5-8 years of experience in customer service or travel industry.
• Ability to handle multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills.
• Proficient in travel booking software and customer management systems.
• Detail-oriented with a passion for travel.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages, pricing, and itinerary changes.
• Resolve issues related to bookings, cancellations, and refunds in a timely manner.
• Maintain up-to-date knowledge of destination information and travel regulations.
• Collaborate with travel suppliers to secure the best options for clients.

Skills

Strong communication and interpersonal skills

Proficient in travel booking software

Detail-oriented

Education

Bachelor’s degree in Hospitality, Business Administration, or a related field

Tools

Travel booking software

Customer management systems

Job description

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages, pricing, and itinerary changes.
• Resolve issues related to bookings, cancellations, and refunds in a timely manner.
• Maintain up-to-date knowledge of destination information and travel regulations.
• Collaborate with travel suppliers to secure the best options for clients.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality, Business Administration, or a related field.
• Experience Level: 5–8 years of experience in customer service or travel industry.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in travel booking software and customer management systems.
• Qualities and Traits: Detail-oriented with a passion for travel.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.

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