Customer Service Representative (Wave 1) MOA SITE w/ 35K SOB

H.M.O. INTERNATIONAL RECRUITMENT INC.; Philippines; On-site; PHP 4,687,000 - 5,357,000; Full time

Benefits offered by this job

Health and medical benefits

Career development and training

Flexible scheduling options

Employee recognition programmes

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is hiring Customer Service Representatives for its Pasay City location in Metro Manila. The role offers a starting salary of 35,000 PHP monthly, with benefits, and requires a high school diploma with strong English communication skills.

You will handle customer calls, provide product information, resolve issues, document interactions, and strive to meet performance targets in a dynamic call-centre environment.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and empathy skills with the ability to understand customer needs.
• Ability to remain calm and patient when handling difficult or upset customers.
• Proficient typing skills and comfort with computer systems and call centre software.
• Organisational skills and attention to detail.
• Ability to work in a fast-paced environment and meet performance targets.
• Flexibility to work shifts as required by the business.
• Previous customer service or call centre experience is preferred but not essential for Wave 1 recruitment.
• Problem-solving mindset with a willingness to find solutions for customers.

Responsibilities

• Answering incoming customer calls and directing enquiries to the appropriate department or resolving issues directly.
• Providing accurate information about products and services to customers.
• Processing customer requests, complaints and concerns with patience and professionalism.
• Documenting all customer interactions in the system for quality assurance and follow-up purposes.
• Following company policies and procedures to ensure consistent service delivery.
• Meeting performance targets including call handling time, customer satisfaction ratings and productivity metrics.
• Collaborating with team members and supervisors to improve service quality.
• Handling multiple calls efficiently whilst maintaining a calm and courteous demeanour.
• Identifying opportunities to upsell or cross-sell products and services when appropriate.

Skills

Communication skills

English proficiency

Active listening

Empathy

Typing speed

Attention to detail

Ability to work under pressure

Shift flexibility

Customer service mindset

Education

High school diploma or equivalent

Tools

Call center software

Job description

About the role

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic and customer-focused Customer Service Representatives to join our team at our MOA SITE location in Pasay City, Metro Manila. This is a full-time position offering a competitive starting salary of 35,000 PHP plus benefits. As a Customer Service Representative, you will be the voice of our company, providing exceptional support to customers and ensuring their needs are met with professionalism and efficiency. This role is critical to maintaining our reputation for outstanding customer service and building lasting relationships with our clients.

What you'll be doing

• Answering incoming customer calls and directing enquiries to the appropriate department or resolving issues directly
• Providing accurate information about products and services to customers
• Processing customer requests, complaints and concerns with patience and professionalism
• Documenting all customer interactions in the system for quality assurance and follow-up purposes
• Following company policies and procedures to ensure consistent service delivery
• Meeting performance targets including call handling time, customer satisfaction ratings and productivity metrics
• Collaborating with team members and supervisors to improve service quality
• Handling multiple calls efficiently whilst maintaining a calm and courteous demeanour
• Identifying opportunities to upsell or cross-sell products and services when appropriate

What we're looking for

• High school diploma or equivalent qualification
• Excellent verbal and written communication skills in English
• Strong listening and empathy skills with the ability to understand customer needs
• Ability to remain calm and patient when handling difficult or upset customers
• Proficient typing skills and comfort with computer systems and call centre software
• Organisational skills and attention to detail
• Ability to work in a fast-paced environment and meet performance targets
• Flexibility to work shifts as required by the business
• Previous customer service or call centre experience is preferred but not essential for Wave 1 recruitment
• Problem-solving mindset with a willingness to find solutions for customers

What we offer

H.M.O. INTERNATIONAL RECRUITMENT INC. is committed to supporting the wellbeing and professional development of our employees. We offer a competitive starting salary of 35,000 PHP with the opportunity for performance-based increases. Additional benefits include:

• Health and medical benefits
• Career development and training opportunities to enhance your skills
• A supportive team environment with regular feedback and coaching
• Flexible scheduling options where possible
• Employee recognition programmes for outstanding performance
• Opportunities for advancement into supervisory and management roles

About us

H.M.O. INTERNATIONAL RECRUITMENT INC. is a dedicated recruitment and staffing company committed to connecting talented individuals with meaningful career opportunities. We specialise in customer service and call centre recruitment, helping organisations build high-performing teams. Our mission is to support both job seekers and employers in achieving their goals through professional, reliable recruitment services. We pride ourselves on maintaining strong values of integrity, excellence and customer focus across all our operations.