Customer Service Representative (Warranty) | AU Account | BGC

TGT Global; Taguig; Hybrid; PHP 391,000 - 536,000; Full time

Benefits offered by this job

HMO coverage with dependents

Dental support

Life insurance

24 PTOs (with conversion)

Annual appraisals

Awards and referral programs

Company events

Free daily meals & treats

Career development & certifications

Employee savings program

Vibrant office culture

Job summary

TGT Global is seeking a Warranty Support Specialist to join our on-site team in BGC, Taguig. You will manage warranty claims, coordinate with suppliers, and ensure timely resolutions while meeting KPIs. Fluency in English and strong customer-service skills are essential.

The role emphasizes accurate data maintenance in the warranty system, effective communication with suppliers, and a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• Must have 2–3 years of warranty support experience.
• Ideally with experience/knowledge in PC/Computers.
• Fluent in English, both written and verbal.
• Proven excellence in phone and customer service manner and skills.
• Good negotiation and persuasion skills (ideal).
• Good computer skills and knowledge in Microsoft Office applications.

Responsibilities

• Provide high-level warranty claims support via portals, phone, and email.
• Process claims through supplier portals and engage suppliers regularly.
• Maintain up-to-date warranty item progress in the system to support Customer Service.
• Escalate warranty concerns to the appropriate team lead or manager when needed.

Skills

English fluency

Customer service

Phone manner

Negotiation

Microsoft Office

Warranty support experience

PC knowledge

Tools

Microsoft Office

Job description

WARRANTY IN ACTION!

Put your warranty expertise into action by managing claims, coordinating with suppliers, and delivering timely solutions!

YOU DESERVE THE BEST - Enjoy these Perks!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work fully on-site in BGC, Taguig (Day Shift!)

Your Profile in Warranty Service

• Must have at least 2-3 years of relevant warranty support experience

• Ideally with experience/knowledge in PC/Computers

• Fluent in English, both written and verbal

• Proven excellence in phone and customer service manner and skills

• Good negotiation and persuasion skills (ideal)

• Good computer skills and a good knowledge in Microsoft Office applications

Your Human Touch

• Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally

• Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure

• Excellent time, task, and detail management; results-oriented and reliable with minimal supervision

• Team-oriented, adaptable, and maintains a neat, professional appearance

YOUR DAY-TO-DAY TASKS

Customer support

• To provide a high level of support on warranty claims and process these claims via:

• Supplier online portals

• Phone engagement with Suppliers

• Email engagement with Suppliers

• All warranty items transition through the entire Warranty system in a timely manner while meeting set KPI.

• Keeping all relevant information about the warranty item and its progress up-to-date in the warranty system so that the Customer Service team can receive all updates in a timely manner.

• To escalte Warranty concerns and demands to the appropriate warranty team leader or manager as necessary.

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