Warranty Support Specialist

enablesGROUP; Pasig; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health and life insurance starting Day

19 leave credits

Career advancement with reviews

Laptop provided

Office in Pasig

Profit-sharing for 5-year milestones

In-house learning & development

Job summary

enablesGROUP in Ortigas, Pasig, PH is seeking a Warranty Support Specialist to manage warranty queries and claims, coordinate with stores and suppliers, and ensure timely, accurate case progression. The role emphasizes strong customer service and organized administration in a hybrid schedule (3x onsite, 2x WFH) in Pasig.

You will work with CRM and ERP systems, handle multi-channel inquiries, and contribute to ongoing improvements in warranty processes and reporting.

Qualifications

• Previous experience in customer service, warranty support, after-sales support, retail support, administration, or a similar role.
• Strong written and verbal English communication skills.
• Strong customer service and problem-solving abilities.
• Excellent attention to detail and administrative accuracy.
• Strong organisation and follow-up skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Comfortable communicating with customers and multiple internal and external stakeholders.
• Experience using CRM, ticketing, order management, ERP, or customer service systems is advantageous.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Manage customer warranty enquiries and claims from lodgement to resolution.
• Review warranty requests and ensure documentation is complete.
• Progress warranty cases per established processes.
• Maintain records of warranty claims and communications.
• Monitor open cases and follow up within timeframes.
• Escalate complex warranty matters to stakeholders.
• Support warranty administration and reporting.
• Respond to warranty inquiries via phone, email, and other channels.
• Coordinate with store teams, suppliers, and internal departments.
• Maintain accurate warranty information in systems and produce reports.

Skills

Customer service

Warranty support

Administration

Coordination

English communication

Multi-tasking

Stakeholder management

CRM systems

Tools

CRM

Ticketing systems

ERP

Job description

Join the enablesGROUP - Where Talent Meets Opportunity!

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGroup, you're not just joining a company - you're joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you're not just joining a company - you're joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• A total of 19 leave credits.
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Warranty Support Specialist

Location: Ortigas, Pasig, PH

Work Schedule: Wednesday to Saturday, 6:30 AM - 3:30 PM (Hybrid | 3x Onsite, 2x WFH)

JOB DETAILS

We are looking for customer-focused and highly organised Warranty Support Specialists to support our warranty and after-sales operations.

The role will be responsible for managing customer warranty enquiries and claims, coordinating with customers, stores, suppliers, and internal teams, and ensuring cases are accurately documented and progressed through to resolution.

The successful candidates will have strong customer service, administration, coordination, and problem-solving skills, with the ability to manage multiple warranty cases while providing a positive customer experience.

KEY RESPONSIBILITIES

Warranty & Case Management

• Manage customer warranty enquiries and claims from initial lodgement through to resolution.
• Review warranty requests and supporting information to ensure required documentation is complete.
• Progress warranty cases according to established processes and procedures.
• Maintain accurate records of warranty claims, communications, actions, and outcomes.
• Monitor open cases and ensure outstanding actions are followed up within required timeframes.
• Escalate complex, sensitive, or unresolved warranty matters to the appropriate stakeholder.
• Support general warranty administration and reporting requirements.

Customer Service

• Respond to warranty-related customer enquiries through phone, email, and other relevant channels.
• Provide clear and professional updates regarding the progress of warranty cases.
• Assist customers in understanding warranty processes and required next steps.
• Handle customer concerns and complaints professionally.
• Maintain a positive customer experience throughout the warranty process.
• Ensure enquiries are acknowledged and progressed in a timely manner.

Store & Stakeholder Coordination

• Coordinate with store teams, suppliers, internal departments, and other relevant stakeholders to progress warranty cases.
• Gather information required to investigate and resolve warranty matters.
• Follow up with relevant stakeholders regarding outstanding actions.
• Ensure information is communicated accurately between customers and internal teams.
• Maintain effective working relationships across the business.

Administration & Reporting

• Maintain accurate customer and warranty information within relevant systems.
• Record case notes, correspondence, documentation, and outcomes.
• Monitor outstanding cases and required follow-ups.
• Assist with warranty reports and administrative tasks as required.
• Identify recurring warranty issues or trends and elevate them appropriately.

Qualifications & Experience

• Previous experience in customer service, warranty support, after-sales support, retail support, administration, or a similar role.
• Strong written and verbal English communication skills.
• Strong customer service and problem-solving abilities.
• Excellent attention to detail and administrative accuracy.
• Strong organisation and follow-up skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Comfortable communicating with customers and multiple internal and external stakeholders.
• Experience using CRM, ticketing, order management, ERP, or customer service systems is advantageous.
• Ability to work independently and collaboratively within a team.

Highly Desirable

• Previous experience in retail warranty or after-sales support.
• Experience supporting an Australian retail business.
• Experience coordinating with retail stores and suppliers.
• Experience handling customer complaints or escalations.