Warranty Officer

TGT Global; Taguig; Presencial; PHP 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO & Insurance

PTO 24 days

Daily meals

Career development

Certifications

Employee savings program

On-site in BGC

Descripción de la vacante

TGT Global in Taguig, Philippines, is seeking a Warranty Service professional to manage warranty claims and coordinate with suppliers. This on-site role emphasizes timely solutions, strong English communication, and robust customer service.

Responsibilities include processing claims via portals, phone, and email, ensuring up-to-date warranty records, and escalating issues to leaders as needed. Day shift, on-site in BGC, with a focus on quality support.

Formación

• 2-3 years of relevant warranty support experience
• Ideally with experience/knowledge in PC/Computers
• Fluent in English, both written and verbal
• Proven excellence in phone and customer service manner and skills
• Good negotiation and persuasion skills (ideal)
• Good computer skills and knowledge in Microsoft Office applications

Responsabilidades

• Provide high level support on warranty claims via supplier portals, phone, and email
• Manage warranty items through the warranty system to meet KPIs
• Keep warranty information up to date so CS teams receive timely updates
• Elevate warranty concerns to the appropriate warranty lead or manager

Conocimientos

Warranty support

Customer service

Phone support

Microsoft Office

Negotiation

PC knowledge

English fluency

Herramientas

MS Office

Descripción del empleo

WARRANTY IN ACTION!

Put your warranty expertise into action by managing claims, coordinating with suppliers, and delivering timely solutions!

YOU DESERVE THE BEST - Enjoy these Perks!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work fully on-site in BGC, Taguig (Day Shift!)

Your Profile in Warranty Service

• Must have at least 2-3 years of relevant warranty support experience

• Ideally with experience/knowledge in PC/Computers

• Fluent in English, both written and verbal

• Proven excellence in phone and customer service manner and skills

• Good negotiation and persuasion skills (ideal)

• Good computer skills and a good knowledge in Microsoft Office applications

Your Human Touch

• Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally

• Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure

• Excellent time, task, and detail management; results-oriented and reliable with minimal supervision

• Team-oriented, adaptable, and maintains a neat, professional appearance

YOUR DAY-TO-DAY TASKS

Customer support

• To provide a high level of support on warranty claims and process these claims via:

  • Supplier online portals

  • Phone engagement with Suppliers

  • Email engagement with Suppliers

• All warranty items transition through the entire Warranty system in a timely manner while meeting set KPI.

• Keeping all relevant information about the warranty item and its progress up-to-date in the warranty system so that the Customer Service team can receive all updates in a timely manner.

• To elevate Warranty concerns and demands to the appropriate warranty team leader or manager as necessary.

#WeAreTGT in BGC: Great Place to Work® Certified™

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment.