Backoffice Warranty Administrator (For Pooling)

Pinintel; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

On-site role

Job summary

Pinnacle Intelligence is seeking a Backoffice Warranty Administrator (For Pooling) to ensure warranty claims are processed accurately and efficiently in alignment with manufacturer guidelines. You'll bridge service teams, manufacturers, and customers, driving operational excellence with integrity.

This on-site role in Alabang, Muntinlupa requires a proactive mindset, attention to detail, and readiness for a night shift from 10:00 PM to 7:00 AM.

Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, or related field.
• Proven warranty administration experience in automotive retail or BPO.
• Strong knowledge of manufacturer warranty processes and documentation.
• Excellent organizational and time-management skills.
• Proficiency with warranty management systems and dealership software (PICA, DMS).
• Strong communication and collaborative mindset with integrity and respect.
• Willing to work onsite in Alabang, Muntinlupa; night shift 10:00 PM–7:00 AM.

Responsibilities

• Process and submit warranty claims with accuracy and proper documentation.
• Review repair orders to validate eligibility and coding.
• Coordinate with service advisors and technicians to clarify claim details.
• Track approvals, denials, and payments; maintain records and report trends.
• Ensure warranty parts return and documentation per policy.
• Stay updated with manufacturer warranty policies.
• Identify process improvements to reduce rejections and improve turnaround.
• Uphold ethical standards in warranty interactions.

Skills

Warranty administration

Organizational skills

Communication skills

Problem-solving

Attention to detail

Team collaboration

Shift adaptability

Education

Bachelor's degree in Business Administration

Bachelor's degree in Automotive Technology

Related field

Tools

PICA

DMS platforms

Job description

Backoffice Warranty Administrator (For Pooling)

Reports To: Operations Lead/Operations Manager

Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions designed to engage customers, accelerate sales growth, and elevate the entire auto retail value chain. Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking dealerships' full potential and setting new standards of efficiency, profitability, and market leadership. We are dedicated to powering the future of auto retail with AI, Data, and Automation, driven by intelligence at every turn.

Position Summary:

As a Warranty Administrator at Pinnacle Intelligence, you will play a critical role in ensuring warranty claims are processed accurately, efficiently, and in alignment with manufacturer guidelines. You'll be the bridge between service teams, manufacturers, and customers driving operational excellence and embodying our commitment to Accelerate with Precision. This role demands a proactive mindset, attention to detail, and a passion for delivering service with Integrity & Respect.

Key Responsibilities:

• Process and submit warranty claims to manufacturers and vendors with speed and accuracy, ensuring compliance with all required documentation.
• Review repair orders and service documentation to validate warranty eligibility and ensure proper coding.
• Communicate with service advisors and technicians to clarify claim details and resolve discrepancies.
• Track and follow up on claim approvals, denials, and payments, maintaining organized records and reporting trends.
• Collaborate with parts and service departments to ensure warranty parts are returned and documented per policy.
• Stay current with manufacturer warranty policies and updates, ensuring Pinnacle's operations remain aligned and agile.
• Identify process improvements that enhance claim turnaround and reduce rejections, demonstrating our drive to Shift into High Gear.
• Uphold ethical standards in all warranty-related interactions, fostering trust and transparency across teams.

Skills & Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, or any related relevant course.
• Proven experience in warranty administration, preferably in automotive retail or BPO support for automotive clients.
• Strong understanding of manufacturer warranty processes and documentation requirements.
• Excellent organizational and time management skills; ability to Accelerate with Precision under tight deadlines.
• Proficient in warranty management systems and dealership software (e.g., PICA, DMS platforms).
• Exceptional communication skills and a collaborative spirit that Steers with Integrity & Respect.
• Detail-oriented with a proactive approach to problem-solving and process optimization.
• High level of accountability and commitment to delivering quality work.
• Amenability: Willing to work full onsite in Alabang, Muntinlupa. Available for a night shift work schedule from 10:00 PM to 7:00 AM (or adjusted based on operational requirement).

At Pinnacle, we don't just fill roleswe build careers. You'll be part of a team that values innovation, precision, and integrity. Whether you're streamlining operations or solving complex challenges, you'll be empowered to Shift into High Gear and make a meaningful impact. Join us and drive your career forward with purpose.