Sales Support Officer

TGT Global; Taguig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO + life insurance

Paid time off

Meals & perks

BGC location

Job summary

TGT Global in Manila’s BGC is seeking a customer service professional with presales experience for IT products. You will provide expert IT advice, prepare quotes from gaming PCs to enterprise systems, and handle customer inquiries across phone, email, and live chat.

The role emphasizes strong communication, attention to detail, and a day-shift schedule onsite in BGC, Taguig. Fluency in English is essential for success in this client-facing role.

Qualifications

• 2–3 years’ experience in presales and sales for IT products.
• Technical knowledge in the latest computer hardware and components.
• Fluent in English, both written and verbal.

Responsibilities

• Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond).
• Quotation for computer system solutions ranging from gaming PCs to enterprise level equipment.
• Assisting all customer's queries: not limited to product, account & delivery information.
• This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.

Skills

Customer service

English fluency

IT hardware knowledge

Presales experience

Job description

A COMPUTER WIZARD? WE NEED YOU!

Be the Computer Genius in advising customer needs!

A VITALizing Career Begins Here @ #WeAreTGT: BGC

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Your Profile in Customer Service

• 2–3 years’ experience in presales and sales for IT products

• Technical knowledge in the latest computer hardware and components

• Fluent in English, both written and verbal

Your Human Touch

• Excellent customer service, communication, and empathy skills

• Results-driven with strong attention to detail and time management

• Team player with integrity, flexibility, and willingness to work onsite in BGC (Day Shift)

YOUR DAY-TO-DAY TASKS

Customer Sales Support

• Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond)

• Quotation for computer system solutions ranging from gaming PCs to enterprise level equipment

• Assisting all customer's queries: not limited to product, account & delivery information

• This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.

Internal Communication

• Liaise with internal teams and departments (including Product Management, Aftersales, Warehouse and Retail Stores) to ensure fully formed solutions and information is provided to the customer.

• Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.

• Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

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