Call Center Representative - Financial Account (Php 20,500)

Alorica; Makati; On-site; PHP 208,189 - 249,370; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Incentives

Job summary

A leading call center provider in Makati is looking for a Call Center Representative for their financial account. Responsibilities include responding to customer inquiries, providing product information, and resolving issues. Candidates must have a High/Senior High School diploma, with no prior experience required as training will be provided. Skills in communication and problem-solving are essential. This full-time position is on-site, with potential weekend shifts.

Qualifications

• No prior experience necessary; training will be provided.
• Patient, empathetic, detail-oriented, and proactive.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Excellent communication

Problem-solving

Basic computer skills

Team Player

Education

High/Senior High School diploma

Job description

Call Center Representative - Financial Account (Php 20,500)

Alorica

On-site - Makati No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.
• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Excellent communication, problem-solving, and basic computer skills.
• Responsibilities and Duties: Assist customers with inquiries, resolve issues, and process orders.
• Working Conditions: Office environment, possibly requiring weekend shifts.
• Qualities and Traits: Patient, empathetic, detail-oriented, and proactive.

English Language Customer Service Call Centre Team Player Problem Solving

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HR Officer Alorica

Working Location

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