Customer Care Representative - Healthcare Account - Alorica Makati

Alorica Philippines; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary range

Paid training & incentives

HMO & government benefits

Vacation leave / personal time off paid

Anniversary bonus

Annual performance increase

20% night differential

Vacation leave / personal time off

Anniversary bonus

Annual raise

Onsite with team

Job summary

A leading customer service provider in Metro Manila is seeking enthusiastic individuals to join their team. Responsibilities include responding to customer inquiries through various channels and providing accurate information about products and services. No prior experience is required, as training will be provided. The role offers a competitive salary and numerous benefits including paid training, HMO, vacation leave, and anniversary bonuses.

Qualifications

• No BPO experience needed; training provided.
• Open to college fresh grads, SHS & HS grads, college undergrads, vocational grads.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Competitive salary range
• No BPO experience needed – we’ll train you!
• College fresh grads, SHS & HS grads, college undergrads, vocational grads? Welcome!
• 20% night differential
• Paid training & incentives
• HMO & government benefits
• 13th month pay
• Vacation leave / personal time off paid
• Anniversary bonus
• Annual performance increase
• Work onsite with a professional & supportive team