Patient Care Coordinator (Voice Account)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Incentives

Job summary

A recruitment outsourcing company is seeking a Patient Care Coordinator to handle customer inquiries and complaints. Responsibilities include processing requests accurately, maintaining detailed records, and collaborating with team members. Candidates should be high school or college graduates with or without experience, preferably having one year of experience in a voice international account. This is a full-time on-site role in Taguig.

Qualifications

• High School Graduate or College Graduate.
• With or without experience.
• Preferably with 1 year voice international account experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints and provide appropriate solutions.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Process orders, forms, applications, and requests accurately.
• Keep detailed records of customer interactions and transactions.
• Collaborate with team members to resolve complex issues.
• Stay up to date on product knowledge and company policies.
• Identify opportunities to improve customer service processes.

Education

High School Graduate or College Graduate

Job description

Patient Care Coordinator (Voice Account)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to resolve complex issues.
• Stay up to date on product knowledge, company policies, and promotions.
• Identify opportunities to improve customer service processes and suggest improvements.

Requirements

• HS Graduate or College Graduate
• With or without experience
• Preferably with 1 year voice international account experience

Employee Recognition and Rewards

Incentives