CSR / Customer Service Representative | No BPO Experience Required | Virtual

Top Alliance; Quezon City; Remote; PHP 279,000 - 424,000; Full time

Job summary

Top Alliance in the Philippines seeks a Customer Service Representative for a full-time, remote role based in Quezon City, Metro Manila. You will be the voice of the company, assisting customers across channels with professionalism and courtesy.

No prior BPO experience is required, making it ideal for those starting a customer service career. You will handle inquiries, provide product information, process requests, and document interactions while adhering to company procedures.

Qualifications

• High school diploma or equivalent.
• Excellent written and spoken English.
• Ability to multitask in a fast-paced environment.
• Willingness to work flexible hours, including shifts.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels in a professional and timely manner.
• Provide accurate information about products and services to address customer questions and concerns.
• Process customer requests, transactions and account updates with precision and care.
• Document all customer interactions and maintain detailed records in the company system.
• Resolve customer issues and complaints in a calm, empathetic and solution-focused manner.
• Follow company protocols, policies and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors or specialist teams when necessary.
• Contribute to team goals and performance metrics whilst maintaining high-quality service standards.
• Participate in training sessions and ongoing professional development opportunities.

Skills

Communication skills

Active listening

Empathy

Time management

Computer literacy

Remote work readiness

Education

High school diploma

Tools

CRM software

Email/Chat tools

Job description

About us

Top Alliance is a dynamic and growing customer service organisation committed to delivering exceptional support across multiple industries. We pride ourselves on building strong partnerships with our clients and creating a workplace where our team members can thrive. Our mission is to provide outstanding customer experiences whilst maintaining a positive, inclusive, and supportive work environment for all employees.

About the role

We are seeking a Customer Service Representative to join our growing team at Top Alliance. This is a full-time, virtual position based in Quezon City, Metro Manila. As a Customer Service Representative, you will be the voice of our organisation, providing professional and courteous support to our customers across various channels. This role is ideal for individuals looking to start their customer service career, as no BPO experience is required. You will play a vital part in ensuring customer satisfaction and building lasting relationships with our clients.

Key responsibilities

• Respond to customer inquiries via phone, email, chat and other communication channels in a professional and timely manner
• Provide accurate information about products and services to address customer questions and concerns
• Process customer requests, transactions and account updates with precision and care
• Document all customer interactions and maintain detailed records in the company system
• Resolve customer issues and complaints in a calm, empathetic and solution-focused manner
• Follow company protocols, policies and procedures to ensure compliance and consistency
• Escalate complex issues to supervisors or specialist teams when necessary
• Contribute to team goals and performance metrics whilst maintaining high-quality service standards
• Participate in training sessions and ongoing professional development opportunities

What we're looking for

• High school diploma or equivalent qualification (or currently pursuing higher education)
• Excellent communication skills, both written and verbal, with clear and professional English language proficiency
• Strong listening skills and the ability to understand customer needs and concerns
• Patience, empathy and a genuine desire to help customers
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic computer skills and comfort with learning new software systems and tools
• Reliable internet connection and a quiet, dedicated workspace for remote work
• Willingness to work flexible hours, including possible shift work
• Problem-solving mindset and the ability to remain calm under pressure
• Previous customer service experience is a plus but not essential for candidates showing genuine enthusiasm and commitment

What we offer

At Top Alliance, we are committed to supporting our employees' growth and wellbeing. We offer a competitive salary package commensurate with experience. Our benefits include opportunities for professional development and skills training to help you advance your career in customer service. We foster a collaborative and supportive team environment where your contributions are valued and recognised. Working remotely provides flexibility and work-life balance, allowing you to manage your professional and personal responsibilities effectively. We also offer ongoing mentoring and coaching from experienced team leaders to ensure your success in the role. Join a growing organisation that genuinely invests in the development and happiness of its team members.