Customer Service Representative | Virtual Process | Manila and Cebu

Quess (Philippines) Corp; Manila; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

HMO

Paid training

Career growth opportunities

Bonuses

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative who will act as the primary contact for customers, handling inquiries and resolving concerns across phone, email, and chat channels. You will maintain accurate records and escalate complex issues as needed.

The role emphasizes delivering professional, efficient service and meeting personal and team targets while working in a dynamic environment with opportunities for growth and incentives.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic computer navigation and data entry skills.
• Willing to work on shifting schedules, weekends, and holidays if required.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Address customer concerns and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex concerns to the appropriate department when necessary.
• Ensure customer satisfaction by delivering professional and efficient service.
• Meet individual and team performance targets.

Skills

Communication skills

Problem solving

Data entry

Shift work

BPO/Customer service experience

Education

High School Diploma or equivalent

Job description

Customer Service Representative (CSR)

Job Summary:
We are looking for a Customer Service Representative who will serve as the primary point of contact for customers. The role involves handling inquiries, resolving concerns, and providing excellent customer support through various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

• Address customer concerns and provide appropriate solutions in a timely manner.

• Maintain accurate records of customer interactions and transactions.

• Escalate complex concerns to the appropriate department when necessary.

• Ensure customer satisfaction by delivering professional and efficient service.

• Meet individual and team performance targets.

Qualifications:

• At least High School Graduate / Senior High School Graduate (College level or graduate is an advantage).

• Excellent verbal and written communication skills.

• Strong problem-solving and customer-handling abilities.

• Basic computer navigation and data entry skills.

• Willing to work on shifting schedules, weekends, and holidays if required.

• Previous Customer Service or BPO experience is an advantage but not required.

What We Offer:

• Competitive salary package

• Performance incentives and bonuses

• HMO and other employee benefits

• Paid training and career growth opportunities

• Supportive and dynamic work environment