Customer Service Representative (Travel Account With Upselling) - Cebu

TASQ Staffing Solutions; Compostela; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

20% Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions in Cebu City, Philippines is seeking a Customer Service Representative for a Travel Account with Upselling. You will deliver excellent service by phone, email, and chat, resolving inquiries with a customer-focused approach.

Ideal candidates are high school graduates with experience in international BPO or sales, fluent in English, and willing to work on-site with rotating shifts. The role offers on-site work in Cebu and opportunities for incentives based on performance.

Qualifications

• Excellent verbal and written English communication.
• Experience in customer-facing roles is preferred.
• Comfortable with on-site Cebu City work and rotating shifts.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve processes.
• Provide product and service information to assist customers with their needs.
• Identify upselling opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

Problem solving

Upselling

Team collaboration

Education

High School Graduate

Job description

Customer Service Representative (Travel Account with Upselling) - Cebu

Company: Tasq Staffing Solutions

Job Type: Full Time

Cebu City, Philippines

Job Description - Customer Service Representative (Travel Account with Upselling) - Cebu

Description

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate with 6 months international BPO voice experience OR
• At least High School Graduate with 1 year or sales experience in any industry
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• 20% Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.