Travel Booking Agent Cebu City

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Paid travel account training

Clear career growth and promotion opportunities

Employee engagement activities and recognition programs

Job summary

A leading BPO company in Cebu City is looking for a Customer Service Representative for a Travel Account. Candidates should be High School graduates with strong customer service and problem-solving skills. Job duties include assisting customers with travel inquiries and bookings, providing accurate information, and maintaining quality service metrics. The position offers a competitive salary of UP TO 28K monthly, performance incentives, and opportunities for career growth within a supportive work environment.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Strong customer service and problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight bookings, hotel reservations, and changes.
• Provide accurate information on fares, schedules, and travel policies.
• Resolve customer concerns professionally and efficiently.
• Document interactions and transactions accurately in the system.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service skills

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School Graduate

Job description

Caldwell Communications Consultancy Philippines

On-site - Cebu

High/Senior High School Required

Full-time

Customer Service Representative – Travel Account

Telesys BPO

Cebu City | Onsite

About Telesys BPO

Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Cebu City and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.

Job Description

We are hiring Customer Service Representatives for a Travel Account to assist customers with travel-related inquiries. You will handle concerns involving flight bookings, reservations, itinerary changes, cancellations, and general travel support while delivering excellent customer service.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Assist customers with flight bookings, hotel reservations, changes, and cancellations
• Provide accurate information on fares, schedules, travel policies, and promotions
• Resolve customer concerns professionally and efficiently
• Document interactions and transactions accurately in the system
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training:

• Full paid travel account and customer service training provided

What to expect:

• Fast-paced, customer-focused environment
• Exposure to international travel and airline systems

Requirements:

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong customer service and problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Cebu City
• Amenable to shifting schedules

Why Work for Us?

At Telesys BPO, we believe a positive workplace drives great performance.

• UP TO 28K monthly basic plus incentives
• Paid travel account training
• Clear career growth and promotion opportunities

Workplace Culture:

• Supportive and team-oriented environment
• Ongoing coaching and mentorship
• Employee engagement activities and recognition programs

Apply Now

Build a rewarding career in the BPO industry with Telesys BPO. Apply today and be part of a team that helps customers travel with confidence.