Customer Service Representative - Cebu City

Tasq Staffing Solutions; Compostela; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions is seeking a Customer Service Representative to join our Cebu City team. You will handle inquiries via phone, email, and chat, provide product information, and help resolve issues to ensure satisfaction.

The role requires strong English communication, a starting ASAP, and the ability to work on-site in Cebu with a shifting schedule. BPO experience is a plus, and we offer on-the-job incentives and benefits.

Qualifications

• Must be conversant in both spoken and written English.
• BPO experience is a plus.
• On-site role in Cebu City; shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

English proficiency

Education

Senior High School or 2nd year in college

Job description

Customer Service Representative - Cebu City

Company: Tasq Staffing Solutions
Job Type: Full Time
Cebu City, Philippines

Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least Senior High School Graduate or completed 2nd year in College
• BPO experience is a plus
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.